Key Responsibilities

 Front Desk Operations & Client Experience

• Serve as the first point of contact for clients, visitors, donors, volunteers, and community members, providing a welcoming and professional experience.
• Answer, screen, and direct incoming telephone calls and agency inquiries.
• Provide general information about agency programs and services and route inquiries to appropriate staff.
• Maintain an organized, welcoming reception area and monitor front desk materials, forms, and brochures.

Administrative Support & Office Operations

• Maintain office supply inventories and coordinate purchasing of office, kitchen, and operational supplies.
• Maintain agency records, filing systems, staff lists, promotional materials, and perform general data entry.
• Provide administrative support across departments and assist with special projects as assigned.

• Maintain strict confidentiality of client, organizational, and financial information in accordance with agency policies and applicable confidentiality/HIPAA requirements.
• Attend and assist with occasional evening meetings and agency events.
• Perform other duties and special projects as assigned.

Financial, Billing & Donation Processing

• Process donations, checks, credit card payments, and other financial transactions in accordance with agency procedures.
• Enter donor and gift information into the agency's donor CRM/database and maintain accurate financial documentation and spreadsheets.
• Support billing, payment tracking, reconciliation activities, and related financial recordkeeping.

Qualifications

 Required Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Two or more years of administrative, office coordination, receptionist, or related experience preferred.
• Excellent organizational, multitasking, and time-management skills.
• Strong written, verbal, and interpersonal communication skills.
• Professional demeanor with exceptional customer service skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and the ability to quickly learn agency software and database systems.
• Ability to work collaboratively with staff, clinicians, leadership, volunteers, board members, and community partners.

Preferred Qualifications

• Experience in a nonprofit, healthcare, behavioral health, or human services environment.
• Experience with billing, payment processing, donor databases, or CRM systems.

Physical Requirements & Work Environment

• Prolonged periods of sitting, standing, and computer use.
• Ability to occasionally lift and move office supplies, meeting materials, and packages (up to 25 pounds).
• Frequent use of standard office equipment, including computers, telephones, copiers, scanners, and payment processing systems.

About Schoke JFS

The Elayne & James Schoke Jewish Family Service of Fairfield County (Schoke JFS) is a mission-driven nonprofit organization dedicated to sustaining families and individuals through life's challenges while helping build strong, healthy communities. We provide compassionate, professional services to individuals and families of all backgrounds through counseling, food assistance, aging and caregiver support, case management, emergency assistance, and community-based programs.

At Schoke JFS, we value professionalism, compassion, teamwork, and a commitment to serving others with dignity and respect.

Duties include but are not limited to:

• Facilitating psychotherapy sessions with individuals, couples, family, etc. Completing all necessary documentation pertaining to the therapeutic process promptly (biopsychosocial, comprehensive treatment plan, clinical progress notes, and discharge summary).
• Meeting with each client(s) as clinically indicated, providing psychotherapeutic interventions and psychoeducation
• Attending our 1-hour weekly meeting every Wednesday, this includes opportunities for case consultation, supervision, training, and professional growth.  
• The clinician is expected to advocate on behalf of their clients
• Demonstrates competency in age related or specialty issues and developmental needs for each population served
• Works with clients to develop appropriate discharge plans utilizing natural supports
• Maintains collaborative relationships with family members and other service providers
• Responsible for maintaining client and staff records according to agency policy

Additional Agency Responsibilities

 To ensure that the agency continues to provide the broadest possible range of professional services to the community, clinicians will be responsible for additional duties on an individually assigned basis.  Consideration will be given to clinicians’ personal interests, professional skills, time commitments, and agency needs.

 Qualifications

• All eligible candidates must have one of the following independent licenses in Connecticut (LCSW, LPC, LMFT, PhD, or PsyD)
• Part-time: Clinicians who are looking to provide a minimum of 10-20 hours of availability per week
• Full-time- Clinicians who are looking to provide a minimum of 35 hours of availability per week
• Psychotherapists that may be looking to grow into leadership roles/supervisors
• Strong character matters - integrity, honesty, adaptability and quality of care Ability to safeguard confidential information and to use discretion with sensitive topics; acceptance of people in a wide variety of lifestyles.

Work Environment

The work environment characteristics described here are representative to those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Physical Demands

Minimal to light physical effort is generally required in performing duties in an office environment. This position requires sitting (90%), standing (5%), and walking (5%). It requires computer work involving extensive use of keyboard, mouse, monito, and standard office equipment at efficient speed; and occasionally requires lifting materials of ~15 lbs.   

There are full-time and part-time positions based in Stamford or Fairfield that may require at times working from a different office. EEO. Salary is negotiable based on experience.    

Per agency policies, Full-Time employees are eligible to participate in our benefits program. Part-Time and per diem employees are not eligible to Schoke JFS’ benefits.  

Benefits for Full-Time Employees:   

• 403(b) matching 
• Short-term and long-term disability
• Health insurance 
• Dental insurance available (employee contribution)
• Vision insurance available (employee contribution)
• Paid time off 

Ability to commute/relocate:

• Stamford, CT 06901: Reliably commute or planning to relocate before starting work (Required)
• Fairfield, CT 06825: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person